GoTrek EV GoTrek VoIP
 
Help and FAQ's
 
 
 
 
 
Common Help Topics
 
 
GoTrek EV Help
 
Content Delivery
When can I expect to see content?
When will GoTrek actively load content?
Will using GoTrek have any impact on my Internet access?
Viewing Content
How do I know when my content is ready to be played?
Why is there no content showing through GoTrek?
Can I play the content again?
 
GoTrek Settings

How do I turn the audio notification off?

 
  Content Delivery

When can I expect to see content?

When content is available the GoTrek EV icon located on the system tray will flash and you will receive an audio alert. GoTrek will be downloading content in the background therefore it may take some time for content to actually arrive particularly after you have just installed GoTrek. So just go ahead with your normal internet activities and you will be notified when new content becomes available. To check if new content has arrived, right click on the system tray icon and select "Show Playlist". The content you have downloaded already will be displayed here.

When will GoTrek actively load content?

GoTrek will load content every time it detects that you have spare bandwidth. So it will be loading content when you are reading web content (such as emails, web sites, homepage).

GoTrek will stop loading content immediately after you begin downloading information from the web. This would include the following activities:

Refreshing your screen
Going to a new web page
Retrieving your email
Interacting with a web page
Clicking on links
Submitting information

Will using GoTrek have any impact on my Internet access?

No, GoTrek will not affect your Internet access speed. It will only load content when you have spare bandwidth.

 

Viewing Content

How do I know when my content is ready to be played?

When your content has loaded, you will be notified by the audio/visual reminder. The Systems tray icon will begin flashing and then change colour. You can also check the Playlist screen at anytime, this will show you the content that is ready for viewing.

Why is there no content showing through GoTrek?

Initially there may be a period during which there is limited content playing through GoTrek. Over time new channels will be added to deliver new content, after which you can select your preferences to specify which additional channels you want to view.

Can I play the content again?

If you've missed the start of the video, simply right-click on the GoTrek Ev icon located on the system tray and select 'Replay Content'. Alternatively you can go to the Playlist screen and double click on the content you wish to view.

 

GoTrek Settings

How do I turn the audio notification off?

GoTrek provides you with an audio notification when your new content has loaded.
You can enable and disable this setting by right-clicking on the GoTrek EV system tray icon and selecting the "Audio Notification" option. A tick means the audio notification is enabled, while no tick means it is disabled.

GoTrek EV audio notification setting

   
   
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