What do I do if I can't log on?

Try some of these options:

1. Restart your computer and attempt to log on again.

2. Ensure that your computer meets the necessary hardware and software requirements.

3. Re-install your GoTrek application

- Close the existing software.
- Make sure the software is completely removed from your computer by clicking on Start, Settings,   Control Panel, Add/Remove Programs and removing the GoTrek application.
- Click here to attempt and reinstall the software again.

4. Finally, check there are no firewalls issues that may block access to the application.

What if I have installed GoTrek but I just get a black GoTrek window with no video playing

If you have installed GoTrek but the GoTrek window is black and no video is playing, this is probably because you do not have the required Windows Media Player Codecs installed. The required codec is Video 7 Codec or a higher version. If you are missing this codec a window should appear when you try and run GoTrek asking you to install the new codecs from Microsoft. It is easy to install these new codecs so just hit "Yes" and follow the prompts.

If the codec download does not start automaticaly then just click here to start downloading the codec manually from the Windows Media Player website.

How do I turn on / login to GoTrek?

GoTrek starts automatically when you turn on your computer. If GoTrek doesn't start automatically you can either:

1. Double click on the GoTrek icon on your desktop (refer to the picture below).

OR

2. Click on the Windows Start menu (shown below), select Programs, then locate and select GoTrek.

How do I turn off / logout of GoTrek?

Right click on the systems tray icon (located in the bottom right hand corner of your screen) and select 'Change User Options'. Then click on the 'Turn Off' button.

How do I know if I am logged on?

To check it your are logged on or not right click on the GoTrek EV icon in your System Tray and select "Change User Options"

The GoTrek login box will display the following information for you:

1. Current User Name

2. Connection status
        - Offline (Internet connection cannot be established with GoTrek, you may have firewall or other   applications            preventing such connection)
        - User Logged In (Internet connection established with GoTrek)
        - Establishing Connection

Can I change my GoTrek username?

Once the username has been created it cannot be changed. However you can create several different usernames, by re-registering and creating a new username.

Can two GoTrek users get their personalised content on the same computer?

Yes, more than one person can receive their personalised GoTrek content using the same computer.

If two people register and submit their video preferences separately, GoTrek will load video content for the user who last entered their user name into the login box. However, you can change users by right clicking on the systems tray icon (located in the bottom right hand corner of your screen), selecting 'Change User Options', changing the usernameand password and selecting OK.

Remember you only need to download GoTrek once.

What are the recommended systems requirements for running GoTrek?

Platforms

GoTrek is Windows 98, 2000, ME and XP compatible.

We do not recommend you run GoTrek on other platforms until we officially support them. At this point in time, GoTrek does not plan on releasing a Linux or Macintosh version of GoTrek.

At Present GoTrek does not support the new Windows Media Player 9. If you wish to run GoTrek and already have Media Player 9 installed you should revert back to Media Player 7.

Software

The minimum software requirements to run GoTrek are Dial Up Networking 1.3 and Internet Explorer 5.01 with Windows Media Player 6.4 or higher installed. Visit www.microsoft.com to download directly off the Internet.

Provided that you have Internet Explorer installed, you can still use any other web browsing software if you prefer.

Please note that GoTrek requires up to 75MB of disk space

Hardware

Minimum Specification:
Intel Pentium 133MHz
16MB RAM
1MB Video card (16 bit colour)

Recommended Specification:
Intel Pentium 200mhz+
32MB+ RAM
Video card (16 bit colour)

To view the list of hardware available through GoTrek please click here.

How do I cancel a subscription or seek a refund?

Cancellation requests can be made by emailing . All refund requests will be processed on a case by case basis however, GoConnect will not offer a refund where a subscriber has installed GoTrek and content has already been served. In that case, the service will be cancelled on the renewal date.

You should receive an acknowledgement email upon cancellation request. If you don't receive it, make sure you follow it up by sending another request again.

How do I use the new GoTrek playlist?

The new GoTrek playlist feature gives you the power to control which part of content you wish to view and when you want to see it. To open this playlist feature right click on the GoTrek systems tray icon and select the "Show Playlist" option. The playlist contains listings of all the available content you have downloaded so far.

Please note: Whilst your GoTrek Playlist is open, new content cannot be downloaded to your PC. To ensure your content is always up to date keep the playlist closed when not in use.

What do I do if I cannot find the GoTrek icon on my desktop?

If you no longer have an icon on your desktop, you can launch GoTrek by clicking on Start, Programs, GoTrek.

Why am I seeing ads?

GoTrek will feature advertising either before or after your selected content. It is similar to the way that you view ads when watching your favourite TV shows.

What is Spare Bandwidth?

Spare bandwidth is a term used to describe your Internet connection when you are not downloading content. For example, if you are requesting a web page, your Internet connection is downloading, and therefore using bandwidth. However if you are typing an email, you are not downloading any information from the web. As such, your Internet connection has spare bandwidth.